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Phone Settings

When you are travelling abroad and switch on your mobile phone, it should automatically attempt to register with the network with the strongest available signal, provided Network/Operator Selection is set to automatic.

If the Network Selection is not set to automatic then you will need to select a network manually. Below are instructions on manual selection for some of the most popular handsets.

Control costs by checking out the roaming tariffs with our roaming partners.

Nokia

Menu – Settings – Phone settings – Network/Operator Selection – Manual – [wait for search to end] – select from list of available operators

Samsung

Menu – Settings – Network Services – Network Selection – Manual - [wait for search to end] – select from list of available networks

Sony Ericsson Vivaz,W995,W595,satio,Hazel

Menu – Settings – Connectivity – Mobile Networks – New Search – [wait for search to end] - select from list of available networks

Sony Ericsson T68i, K300, K700 and most others

Menu – Connect/Connectivity – GSM Networks/Mobile networks – New Search – [wait for search to end] - select from list of available networks

LG

Settings - Connectivity - Network - Network Selection - Manual

Motorola

Menu – Settings – Network – Available Networks - [wait for search to end] – select from list of available networks

What is an IMEI and how do I find it?

IMEI stands for International Mobile Equipment Identity and put more simply, it is the serial number of the phone or device. It is usually found under the battery and on the box that your phone or device came in.

You can also find it by entering *#06# on your phone and the IMEI will display on the screen.

How can I get GPRS settings on my mobile?

First restart your mobile phone. If there are no settings on your handset then send a blank text message to short code 9292.

How can I cancel diverts on my phone?

You can cancel all diverts on your phone by entering ##002# and then pressing Send.

How do I find out my SIM card number?

Call 123 on your mobile phone, and after following the instructions press number 5.

I’ve forgotten my PIN number!

If you have forgotten your PIN number and entered it incorrectly three times, your phone will become PIN blocked. To unlock, enter your eight (8) digit PUK number which can be found on your welcome letter. You will then be required to create and enter a brand new PIN number.

My mobile phone memory is full

If your phone memory is full, we recommend you delete some of the information on your phone memory. Some items that can fill up your phone memory are: messages, pictures, videos, ringtones, and music.

How can I find out why my phone won't work?

There could be several reasons why your phone isn't working:

  • You may have run out of credit
  • You may be in an area with weak signal/network coverage , which will be shown on your phone display
  • Your battery needs to be charged
  • Check you have entered the full area code even for local numbers
  • Your SIM card may need cleaning

If you've checked all the options above and your phone still isn't working, call our customer care support line on 411.

 
The above information and/or prices are subject to change without prior notice